Video Setup instructions for using your Gator Jawn Secure Anchor System in the upright position.
Video Setup instructions for using your Gator Jawn Secure Anchor System to secure your umbrella on its side.
View the in-use setup video for Steps 5&6 or choose other setup videos or download the PDF from the list below from gator jawn support page
Gator Jawn branded products are protected with a lifetime warranty on materials and workmanship direct from the manufacturer, to the original purchaser for all components included in your product or kit with the exception of the adhesive pads and the fasteners such as hex bolts and wing nuts. All included lifetime warranty components will be repaired or replaced, at our discretion. Gator Jawn products and or covered components found to be defective in materials or workmanship must have proof of purchase to the original purchaser with the order no. referenced.
Corrosion, oxidization and or discoloration of metal parts and or fading of the Nylon solid braided anchor cord, deck anchor components and ground stakes, or discolorations of any kind are not covered as acceptable claims for warranty. All metal components are surface treated corrosion resistance and should be rinsed with fresh water after use to prevent buildup of oxidizations. Proper storage of your product away from the direct impacts of excessive exposures when not in use is recommended to prevent premature discolorations or fading.
Improper application and use of the adhesive pads and over tightening of the Nylon wing nuts to secure the Gator Jawn to the pole item(s) are considered consumable and replaceable items and should be cared for accordingly and are not covered under the lifetime warranty. Adhesive pads supplied with your product will last for years when properly cared for.
In the unlikely event your Adhesive pads or the nylon hex bolts and wing nuts become unusable or fail within the first 12 months of purchase, we will replace these items under the limited portion of this warranty as a one time replacement to the original purchaser with proof of order.
Should your purchased product fail, break, crack or otherwise have the inability to perform the intended and designed for purpose as a direct result of said failure within the warranty periods, we will replace or repair it free of charge at our discretion.
All warranty claims must have an RMA prior to shipping your product to us. Please use the Contact Us page and request an RMA. Please also provide as much information as possible as to the original purchaser either submitting the purchaser's name, order number, and or marketplace the unit was purchased from. i.e.: purchased from Amazon or Direct from VG Creatives, Walmart, Google Shopping, eBay or other online or retail marketplace.
For proper installation, see our Gator Jawn support page with setup videos.
Our 90 day Return & Refund Policy provides detailed information about options and procedures for returning your order.
While we are sorry to hear you may need to return your item(s), we want every customer to have the best experience with our products. If we somehow failed to provide you with a product you are not satisfied with, please allow us to correct it prior to returning the item(s) using the contact us page describing how we have not met your expectations.
VG Creatives, LLC and VGcreatives.com offer a full 90 day money back guarantee for items purchased which do not meet customers’ expectations. We want you to have the time and options to fully and thoroughly enjoy the use of your product for a full determination and evaluation of the product(s).
If for any reason, you are not satisfied within the first 90 days of receiving a product from VG Creatives, LLC or VGcreatives.com or any of its marketplace selling accounts, we will refund the purchase price of the product you paid *less shipping and any handling charges you may have paid or have been included*.
To receive a refund, you MUST request and receive an RMA number per the following:
Once you receive an RMA number,
* For returns due to manufacturer’s defects in materials and workmanship or dissatisfied with the product(s) received within the 90 day return window, you will have the option of replacement of the affected product with same or like product or a full refund of the purchase price *less shipping.
For returns due to manufacturers defects in materials and workmanship after the 90 day return window, please see our warranty policy located at www.VGcreatives.com/warranty
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