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VG Creatives, LLC.
Producing Excellence

+1 (609) 837-9222 info@vgcreatives.com

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VG Creatives, LLC.
Producing Excellence

+1 (609) 837-9222 info@vgcreatives.com

  • Home
  • Shop
  • Gator Jawn
  • Support
  • Reviews
  • Contact
  • events
  • Engineering
  • About

Setup videos and Instructions

Using your Gator Jawn for Upright use

Video Setup instructions for using your Gator Jawn Secure Anchor System in the upright position on Beaches in both hard packed and soft sand, your back yard, the Park or grass areas, the Desert, and Gravel lots.  

Using Gator Jawn to secure your umbrella on its side.

Video Setup instructions for using your Gator Jawn Secure Anchor System to secure your umbrella on its side on Beaches in both hard packed and soft sand, your back yard, the Park or grass areas, the Desert, and Gravel lots.   

Securing an Easy up or Pop up Canopy tent

This video shows the process of securing your Canopy to almost any landscape using the Jawn-it-ALL kit or multiple Gator Jawn units.  Use on Beaches in both hard packed and soft sand, your back yard, the Park or grass areas, the Desert, and Gravel lots.  The Jawn-it-ALL kit also has Deck Anchor attachments for wood and composite decks!  

Downloads

View the in-use setup video for Steps 5&6  or choose other setup videos or download the PDF from the list below from gator jawn support page

Gator Jawn Quick start guide (pdf)Download
Gator Jawn IMPORTANT STEPS (pdf)Download
Gator Jawn complete setup and assembly instructions (pdf)Download
Gator Jawn-it-ALL complete instructions booklet (pdf)Download
Ground Stake assembly and removal instructions (pdf)Download

Limited Lifetime Warranty

WARRANTY

Lifetime limited Warranty

  Gator Jawn branded products are protected with a lifetime warranty on materials and workmanship direct from the manufacturer, to the original purchaser for all components included in your product or kit with the exception of the adhesive pads and the fasteners such as hex bolts and wing nuts.   All included lifetime warranty components will be repaired or replaced, at our discretion.  Gator Jawn products  and or covered components found to be defective in materials or workmanship must have proof of purchase to the original purchaser with the order no. referenced.


  Corrosion, oxidization and or discoloration of metal parts and or fading of the Nylon solid braided anchor cord, deck anchor components and ground stakes, or discolorations of any kind are not covered as acceptable claims for warranty.  All metal components are surface treated corrosion resistance and should be rinsed with fresh water after use to prevent buildup of oxidizations.  Proper storage of your product away from the direct impacts of excessive exposures when not in use is recommended to prevent premature discolorations or fading.

 Improper application and use of the adhesive pads and over tightening of the Nylon wing nuts to secure the Gator Jawn to the pole item(s) are considered consumable and replaceable items and should be cared for accordingly and are not covered under the lifetime warranty.  Adhesive pads supplied with your product will last for years when properly cared for.  


 In the unlikely event your Adhesive pads or the nylon hex bolts and wing nuts become unusable or fail within the first 12 months of purchase, we will replace these items under the limited portion of this warranty as a one time replacement to the original purchaser with proof of order.

Should your purchased product fail, break, crack or otherwise have the inability to perform the intended and designed for purpose as a direct result of said failure within the warranty periods, we will replace or repair it free of charge at our discretion.


All warranty claims must have an RMA prior to shipping your product to us.  Please use the Contact Us page and request an RMA.  Please also provide as much information as possible as to the original purchaser either submitting the purchaser's name, order number, and or marketplace the unit was purchased from.  i.e.: purchased from Amazon or Direct from VG Creatives, Walmart, Google Shopping, eBay or other online or retail marketplace.

For proper installation, see our Gator Jawn support page with setup videos.

Other questions? we want to hear from you - contact us

Full 90 day Return Policy

RETURNS

  

Returns Policy

Our 90 day Return & Refund Policy provides detailed information about options and procedures for returning your order.

While we are sorry to hear you may need to return your item(s), we want every customer to have the best experience with our products. If we somehow failed to provide you with a product you are not satisfied with, please allow us to correct it prior to returning the item(s) using the contact us page describing how we have not met your expectations.

VG Creatives, LLC and VGcreatives.com offer a full 90 day money back guarantee for items purchased which do not meet customers’ expectations. We want you to have the time and options to fully and thoroughly enjoy the use of your product for a full determination and evaluation of the product(s).


 If for any reason, you are not satisfied within the first 90 days of receiving a product from VG Creatives, LLC or VGcreatives.com or any of its marketplace selling accounts, we will refund the purchase price of the product you paid *less shipping and any handling charges you may have paid or have been included*.


To receive a refund, you MUST request and receive an RMA number per the following:

  • Contact us at www.VGcreatives.com/contact to request an RMA number
  • Purchasers name or user name for the marketplace
  • Marketplace it was purchased from
  • Include a brief description of the issue or reason for return
  • Include your email address used on your order when purchased and (optional) phone number for correspondence.

Once you receive an RMA number, 

  • send the product back to VG Creatives to the address provided within the RMA email or correspondence. 
  • Be sure to mark the package with the clearly identifiable RMA no. on the outside of the package
  • Place a copy of the RMA correspondence inside the package being returned along with a copy of your original sales receipt or order.
  • purchaser will need to pay shipping costs back to VG Creatives, LLC
  • * when a returned product was purchased with a free shipping option direct from us or through any of our marketplaces where the buyer did not pay for shipping but was included as free shipping, we will deduct the actual shipping cost from the order placed as VG Creatives paid that shipping in the price of the product purchase transaction.
  • * When the purchaser has paid for shipping as an addition to the product cost, that shipping and or any handling fees shown on the order and or receipt, the shipping fees are not included as part of the refund. 
  • Once your return is received, we will notify you of receipt of the returned product.
  • within 5 business days we will evaluate the return and provide confirmation of the return claim and or warranty claim acceptance.
  • All refunds will be made paid through the purchaser’s original payment method.  Should the original payment method no longer be available, we will need up to 10 days to issue a paper check sent to the purchasers address.
  • Refunds will be processed within 7-10 business days after confirmation of the receipt and confirmations of the returned item(s)


* For returns due to manufacturer’s defects in materials and workmanship or dissatisfied with the  product(s) received within the 90 day return window, you will have the option of replacement of the affected product with same or like product or a full refund of the purchase price *less shipping.


For returns due to manufacturers defects in materials and workmanship after the 90 day return window, please see our warranty policy located at www.VGcreatives.com/warranty

Copyright © 2022 VG Creatives LLC. - All Rights Reserved.

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